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Senior IT Support Specialist - asset tracking (remote)

Bright Hollow Energy · Remote · full time

Bright Hollow Energy delivers power and gas plans across the Rochester region. We are hiring a Senior IT Support Specialist to take on asset tracking. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage response. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Rochester. • We reply to every applicant.

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