Senior IT Support Specialist - asset tracking (remote)

We are growing our team at Westbrook Meridian Banking Services and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of about 569 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with branch operations. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Providence. • We reply to every applicant.