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Senior IT Support Specialist - asset tracking (remote)

Fernwood Wren Hospitality · Remote · part time

Fernwood Wren Hospitality is looking for a Senior IT Support Specialist. The job centres on asset tracking for group events, and it would suit someone who likes steady, practical work. Promotion from within is common. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with group events. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Providence. • We reply to every applicant.

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