Senior IT Support Specialist - asset tracking (remote)

Lumen Stone Telecom Group provides broadband and phone service around Cleveland, and we need a Senior IT Support Specialist to lead our asset tracking. You would join a large organisation of about 261 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with network equipment. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Cleveland. • Applications are reviewed on a rolling basis.