Senior IT Support Specialist - asset tracking (remote)

Amberfield Ashton Inspection Services is looking for a Senior IT Support Specialist. The job centres on asset tracking for client sites, and it would suit someone who likes steady, practical work. You would join a small organisation of about 33 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Grand Rapids. • We reply to every applicant.