Senior IT Support Specialist - asset tracking (remote)

Foxglove Junction Community Partners Group is looking for a Senior IT Support Specialist. The job centres on asset tracking for grant reporting, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with grant reporting. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Seattle. • We will tell you what to expect at each step of the hiring process.