Senior IT Support Specialist - asset tracking (remote)

Foxglove Maple Insurance is looking for a Senior IT Support Specialist. The job centres on asset tracking for customer complaints, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with customer complaints. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Rochester. • We reply to every applicant.