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Senior IT Support Specialist - asset tracking (remote)

Bluepeak Junction Community Partners · Remote · full time

Bluepeak Junction Community Partners is looking for a Senior IT Support Specialist. The job centres on asset tracking for volunteer shifts, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Fort Worth. • Applications are reviewed on a rolling basis.

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