Senior IT Support Specialist - asset tracking (remote)

Northwind Ember Staffing connects candidates and employers across the Tucson region, and we need a Senior IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with retention. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Tucson. • We reply to every applicant.