Senior IT Support Specialist - asset tracking (remote)

We are growing our team at Rivermark Glen Environmental Services and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of about 209 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with fleet maintenance. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Boise. • Applications are reviewed on a rolling basis.