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Senior IT Support Specialist - asset tracking (remote)

Amberfield Quill Freight · Remote · full time

Amberfield Quill Freight is a Kansas City logistics company with trucks, warehouses and dispatch, and we need a Senior IT Support Specialist to lead our asset tracking. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with dock schedules. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Kansas City. • We will tell you what to expect at each step of the hiring process.

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