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Senior IT Support Specialist - asset tracking (remote)

Lumen Summit Financial · Remote · part time

Lumen Summit Financial is a financial-services company in Memphis, and we need a Senior IT Support Specialist to lead our asset tracking. Career paths are clear. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with payment disputes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with an occasional day on site in Memphis. • Applications are reviewed on a rolling basis.

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Senior IT Support… at Lumen Summit Financial · Remote · WUUUH