Senior IT Support Specialist - asset tracking (remote)

Northwind Willow Property Management manages apartment communities around Rochester, and we need a Senior IT Support Specialist to lead our asset tracking. You would join a large organisation of about 482 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with rent collection. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Rochester. • Applications are reviewed on a rolling basis.