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Senior IT Support Specialist - asset tracking (remote)

Summit Linden Legal Group · Remote · full time

Summit Linden Legal Group is a law firm in Austin serving businesses and individuals. We are hiring a Senior IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Austin. • We reply to every applicant.

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