Senior IT Support Specialist - asset tracking (remote)

Bright Birch Telecom is looking for a Senior IT Support Specialist. The job centres on asset tracking for customer tickets, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Phoenix. • We will tell you what to expect at each step of the hiring process.