Senior IT Support Specialist - asset tracking (remote)

Silverline Vista Water Authority operates treatment plants and pipelines around Charleston, and we need a Senior IT Support Specialist to lead our asset tracking. Safety and public health guide our decisions. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Charleston. • Applications are reviewed on a rolling basis.