Senior IT Support Specialist - asset tracking (remote)

Highbridge West Arts Center is looking for a Senior IT Support Specialist. The job centres on asset tracking for event logistics, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with event logistics. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with quarterly visits in Rochester. • Applications are reviewed on a rolling basis.