Senior IT Support Specialist - asset tracking (remote)

Foxglove Willow Community Partners runs community programmes across Madison, and we need a Senior IT Support Specialist to lead our asset tracking. Mission matters here, and so does looking after staff. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with donor records. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Madison. • We will tell you what to expect at each step of the hiring process.