Senior IT Support Specialist - asset tracking (remote)

Bright Drift Facilities is looking for a Senior IT Support Specialist. The job centres on asset tracking for contractor visits, and it would suit someone who likes steady, practical work. Our crews keep other people's buildings running and we treat them well. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with contractor visits. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in Kansas City. • We will tell you what to expect at each step of the hiring process.