Senior IT Support Specialist - asset tracking (remote)

We are growing our team at Westbrook Oak Arts Center and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of about 577 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with visitor services. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Knoxville. • We reply to every applicant.