Senior IT Support Specialist - asset tracking (Raleigh, NC)

We are growing our team at Summit Kestrel Community Partners and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. We are small enough to know everyone's name. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.