Senior IT Support Specialist - asset tracking (Providence, RI)

Greenridge West Legal Group is a law firm in Providence serving businesses and individuals. We are hiring a Senior IT Support Specialist to take on asset tracking. Confidentiality and accuracy are taken very seriously. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with client files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Providence. • We will tell you what to expect at each step of the hiring process.