Senior IT Support Specialist - asset tracking (New Orleans, LA)

Cedar Willow Construction is looking for a Senior IT Support Specialist. The job centres on asset tracking for permits, and it would suit someone who likes steady, practical work. We build things that last and we are honest about schedules. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in New Orleans. • We reply to every applicant.