Senior IT Support Specialist - asset tracking (Minneapolis, MN)

We are growing our team at Nova Amber Learning Group and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. We follow the school calendar and we like people who like learning. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Minneapolis, with some flexibility after the first few months. • We reply to every applicant.