Senior IT Support Specialist - asset tracking (Miami, FL)

Northwind Cross Inspection Services is looking for a Senior IT Support Specialist. The job centres on asset tracking for test reports, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people based in Miami. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with test reports. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Miami, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.