Senior IT Support Specialist - asset tracking (Memphis, TN)

We are growing our team at Highbridge Environmental Services and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. We take pride in clean streets. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with service complaints. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Memphis. • We will tell you what to expect at each step of the hiring process.