Senior IT Support Specialist - asset tracking (Madison, WI)

Silverline Union Inspection Services tests and certifies buildings, pipelines and equipment around Madison. We are hiring a Senior IT Support Specialist to take on asset tracking. Training and certification are paid for. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Madison, with some flexibility after the first few months. • We reply to every applicant.