Senior IT Support Specialist - asset tracking (Louisville, KY)

We are growing our team at Nova Rowan Legal Group and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. Confidentiality and accuracy are taken very seriously. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with court deadlines. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Louisville, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.