Senior IT Support Specialist - asset tracking (Kansas City, MO)

Bright Forge Telecom provides broadband and phone service around Kansas City, and we need a Senior IT Support Specialist to lead our asset tracking. You would join a small organisation of about 159 people based in Kansas City. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with field visits. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.