Senior IT Support Specialist - asset tracking (Kansas City, MO)

Ironwood Community Partners is looking for a Senior IT Support Specialist. The job centres on asset tracking for client intake, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Kansas City, with some flexibility after the first few months. • We reply to every applicant.