Senior IT Support Specialist - asset tracking (Jackson, MS)

Harborlight Fern Inspection Services Group tests and certifies buildings, pipelines and equipment around Jackson, and we need a Senior IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Jackson. • We will tell you what to expect at each step of the hiring process.