Senior IT Support Specialist - asset tracking (Hartford, CT)

We are growing our team at Lumen Lantern Insurance and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. You would join a large organisation of about 958 people based in Hartford. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with underwriting files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.