Senior IT Support Specialist - asset tracking (Hartford, CT)

Cedar Rowan Inspection Services provides independent inspection and testing for industry across Hartford, and we need a Senior IT Support Specialist to lead our asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Hartford. • We will tell you what to expect at each step of the hiring process.