Senior IT Support Specialist - asset tracking (Fresno, CA)

Nova Harbor Civic Services is looking for a Senior IT Support Specialist. The job centres on asset tracking for public records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 43 people based in Fresno. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with public records. Working arrangement • Contract for six months, with the possibility of becoming permanent. • On site in Fresno. • We will tell you what to expect at each step of the hiring process.