Senior IT Support Specialist - asset tracking (Fort Worth, TX)

Nova Wren Arts Center Partners runs a venue and education programmes in Fort Worth. We are hiring a Senior IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with volunteer programmes. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Fort Worth. • We will tell you what to expect at each step of the hiring process.