Senior IT Support Specialist - asset tracking (Dallas, TX)

Amberfield Forge Telecom builds and runs fibre and wireless networks in the Dallas area. We are hiring a Senior IT Support Specialist to take on asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Dallas, with some flexibility after the first few months. • We reply to every applicant.