Senior IT Support Specialist - asset tracking (Cleveland, OH)

Rivermark Vista Property Management is looking for a Senior IT Support Specialist. The job centres on asset tracking for vendor invoices, and it would suit someone who likes steady, practical work. Maintenance and leasing staff share information every day. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with vendor invoices. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Cleveland. • Applications are reviewed on a rolling basis.