Senior IT Support Specialist - asset tracking (Chicago, IL)

We are growing our team at Bright Umber Environmental Services and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with fleet maintenance. Working arrangement • Full-time, with a steady weekday schedule. • On site in Chicago. • Applications are reviewed on a rolling basis.