Senior IT Support Specialist - asset tracking (Birmingham, AL)

We are growing our team at Summit Cobalt Financial and adding a Senior IT Support Specialist whose main responsibility will be asset tracking. You would join a small organisation of about 187 people based in Birmingham. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with payment disputes. Working arrangement • Full-time, with a steady weekday schedule. • On site in Birmingham. • We will tell you what to expect at each step of the hiring process.