Senior IT Support Specialist - asset tracking (Baltimore, MD)

Harborlight Quill Health runs clinics and patient services around Baltimore. We are hiring a Senior IT Support Specialist to take on asset tracking. Continuing education is supported. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with clinic supplies. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.