Senior IT Support Specialist - asset tracking (Baltimore, MD)

Foxglove Rowan Legal Group is looking for a Senior IT Support Specialist. The job centres on asset tracking for court deadlines, and it would suit someone who likes steady, practical work. Confidentiality and accuracy are taken very seriously. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with court deadlines. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Baltimore. • We reply to every applicant.