Senior Dispatcher - customer updates (Grand Rapids, MI)

Fernwood Linden Inspection Services tests and certifies buildings, pipelines and equipment around Grand Rapids. We are hiring a Senior Dispatcher to take on customer updates. You would work closely with colleagues in operations, support and management. What you will do • Coordinate with the teams handling certifications on changes. • Assign jobs and routes to drivers and crews. • Record hours and mileage accurately. • Track progress and update customers on timing. • Solve problems on the road such as delays, breakdowns and access issues. What we are looking for • Experience in dispatch, driving or scheduling. • Calm decision-making under pressure. • Clear voice and good local knowledge. Nice to have • Experience with routing software. • Knowledge of certifications. Working arrangement • Full-time, with a steady weekday schedule. • On site in Grand Rapids. • We reply to every applicant.