Senior Dispatcher - customer updates (Grand Rapids, MI)

Harborlight Fern Freight is a Grand Rapids logistics company with trucks, warehouses and dispatch, and we need a Senior Dispatcher to lead our customer updates. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Solve problems on the road such as delays, breakdowns and access issues. • Record hours and mileage accurately. • Coordinate with the teams handling claims on changes. • Track progress and update customers on timing. • Assign jobs and routes to drivers and crews. What we are looking for • Calm decision-making under pressure. • Experience in dispatch, driving or scheduling. • Clear voice and good local knowledge. Nice to have • Experience with routing software. • Knowledge of claims. Working arrangement • Contract for three months, with the possibility of becoming permanent. • On site in Grand Rapids. • We will tell you what to expect at each step of the hiring process.