Senior Dispatcher - after-hours coverage (Grand Rapids, MI)

Greenridge Forge Environmental Services serves homes and businesses with collection and disposal in Grand Rapids, and we need a Senior Dispatcher to lead our after-hours coverage. You would work closely with colleagues in operations, support and management. What you will do • Record hours and mileage accurately. • Assign jobs and routes to drivers and crews. • Solve problems on the road such as delays, breakdowns and access issues. • Coordinate with the teams handling service complaints on changes. • Track progress and update customers on timing. What we are looking for • Clear voice and good local knowledge. • Experience in dispatch, driving or scheduling. • Calm decision-making under pressure. Nice to have • Knowledge of service complaints. • Experience with routing software. Working arrangement • Full-time, on a regular day shift. • On site in Grand Rapids. • We reply to every applicant.