Senior Data Analyst - quality and error analysis (Rochester, NY)

Cedar Harbor Telecom is a telecommunications provider in Rochester focused on reliable home and business connections, and we need a Senior Data Analyst to lead our quality and error analysis. You would work closely with colleagues in operations, support and management. What you will do • Investigate trends in service installations and explain what is driving them. • Build dashboards that managers actually open every week. • Pull and clean data from several systems into one trustworthy dataset. • Recommend changes and measure whether they worked. • Document definitions so numbers mean the same thing everywhere. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • Clear writing. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on network equipment. • Python or R for analysis. Working arrangement • Full-time, Monday to Friday. • On site in Rochester. • We reply to every applicant.