Senior Data Analyst - quality and error analysis (remote)

Harborlight Works is looking for a Senior Data Analyst. The job centres on quality and error analysis for outage response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document definitions so numbers mean the same thing everywhere. • Investigate trends in outage response and explain what is driving them. • Pull and clean data from several systems into one trustworthy dataset. • Answer ad-hoc questions with a short written summary, not a data dump. • Build dashboards that managers actually open every week. What we are looking for • Clear writing. • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • The habit of checking a surprising number before presenting it. Nice to have • Python or R for analysis. • Experience with data on usage data. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Cleveland. • We will tell you what to expect at each step of the hiring process.