Senior Data Analyst - operations reporting (remote)

We are growing our team at Ironwood Partners and adding a Senior Data Analyst whose main responsibility will be operations reporting. You would work closely with colleagues in operations, support and management. What you will do • Recommend changes and measure whether they worked. • Document definitions so numbers mean the same thing everywhere. • Pull and clean data from several systems into one trustworthy dataset. • Answer ad-hoc questions with a short written summary, not a data dump. • Investigate trends in complaint handling and explain what is driving them. What we are looking for • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Experience with a BI tool such as Power BI or Tableau. • Clear writing. Nice to have • Experience with data on device records. • Python or R for analysis. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Tucson. • We will tell you what to expect at each step of the hiring process.