Senior Data Analyst - customer trends (Tampa, FL)

Summit Loom Insurance is an insurance company in Tampa with claims and service teams, and we need a Senior Data Analyst to lead our customer trends. We care about how people feel on the worst day of their year. What you will do • Build dashboards that managers actually open every week. • Pull and clean data from several systems into one trustworthy dataset. • Investigate trends in catastrophe response and explain what is driving them. • Answer ad-hoc questions with a short written summary, not a data dump. • Recommend changes and measure whether they worked. What we are looking for • The habit of checking a surprising number before presenting it. • Strong SQL and spreadsheet skills. • Clear writing. • Experience with a BI tool such as Power BI or Tableau. Nice to have • Experience with data on policy renewals. • Python or R for analysis. Working arrangement • Full-time, Monday to Friday. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.