Senior Data Analyst - customer trends (remote)

We are growing our team at Ironwood Forge Care Services Group and adding a Senior Data Analyst whose main responsibility will be customer trends. You would work closely with colleagues in operations, support and management. What you will do • Answer ad-hoc questions with a short written summary, not a data dump. • Recommend changes and measure whether they worked. • Pull and clean data from several systems into one trustworthy dataset. • Investigate trends in family communication and explain what is driving them. • Document definitions so numbers mean the same thing everywhere. What we are looking for • Experience with a BI tool such as Power BI or Tableau. • Strong SQL and spreadsheet skills. • Clear writing. • The habit of checking a surprising number before presenting it. Nice to have • Experience with data on visit scheduling. • Python or R for analysis. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Little Rock. • We will tell you what to expect at each step of the hiring process.