Senior Customer Support Representative - phone and chat support (Wichita, KS)

Amberfield Granite Property Management Group manages apartment communities around Wichita, and we need a Senior Customer Support Representative to lead our phone and chat support. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including resident events, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Wichita, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.